Week 10 - Redesign Principles and Tactics (1)

Source / Reference:
1) eStrategy for Development Principles & Tactics – Examples in PR
2) Business Process Re-Engineering (BPR) Dr. A. Albadvi

Subject:
Redesign Principles

 Response:

In the process redesign process, there are three types of redesign principles and tactics that we need to follow are “Restructuring and reconfiguring around processes”, “Changing information flows around processes” and “Changing knowledge management around processes”. 

In each of them, they contain corresponding principles. Principles can be used as a checklist to suggest ways of redesigning the process for better organizational performance. Tactics can be used to trigger ideas about how to implement changes to create value to customers.

Principle 0 – Streamline

Restructuring and reconfiguring around processes

Principle 1 – Lose Wait

Principle 2 – Orchestrate

Principle 3 – Mass – Customize

Principle 4 – Synchronize

Changing information flows around processes

Principle 5 – Digitize and Propagate

Principle 6 – Vitrify

Principle 7 – Sensitive

Changing knowledge management around processes

Principle 8 – Analyze and Synthesize

Principle 9 – Connect, Correct and Create

Principle 10 - Personalize

Reengineering princples



Streamline

To streamline the process to minimize waste, remove valueless complexities, obliterate unnecessary obsolete activities, and consolidate similar activities.

Lose Wait

Squeeze out waiting time in process links to create value

E.g. Flagstar Bank (MI, USA) which Redesign time-sequential activities to be executed concurrently.

Orchestrate

Let the swiftest and most able enterprise execute

E.g. UPS which Insource a process back into the enterprise

Mass Customize

Flex the process for any time, any place, any way

E.g. like DELL, enable dynamic customization of product offerings

Synchronize

Synchronize the physical and virtual parts of the process

E.g. like CVS corporation, create common process platforms for physical and electronic processes

Digitize and Propagate

Capture information digitally at the source and propagate it throughout the process.

E.g. Microsoft, make the process as paperless as possible as early as you can

Vitrify

Provide glass-like visibility through fresher and richer information about process status.

Sensitive

Fit the process with vigilant sensors and feedback loops that can prompt action.

Analyze and Synthesize

Augment the interactive analysis and synthesis capabilities around a process to generate value.

Connect, Correct and Create

Grow intelligently reusable knowledge around the process through all who touch it.

Personalize

Make the process intimate with the preferences and habits of participants.

E.g. Amazon.com, enable personalization in the website.