1) eStrategy for Development Principles & Tactics – Examples in PR
2) Business Process Re-Engineering (BPR) Dr. A. Albadvi
Subject:
Redesign Principles
Response:
In the process redesign process, there are three types of redesign principles and tactics that we need to follow are “Restructuring and reconfiguring around processes”, “Changing information flows around processes” and “Changing knowledge management around processes”.
In each of them, they contain corresponding principles. Principles can be used as a checklist to suggest ways of redesigning the process for better organizational performance. Tactics can be used to trigger ideas about how to implement changes to create value to customers.
Principle 0 – Streamline
Restructuring and reconfiguring around processes
Principle 1 – Lose Wait
Principle 2 – Orchestrate
Principle 3 – Mass – Customize
Principle 4 – Synchronize
Changing information flows around processes
Principle 5 – Digitize and Propagate
Principle 6 – Vitrify
Principle 7 – Sensitive
Changing knowledge management around processes
Principle 8 – Analyze and Synthesize
Principle 9 – Connect, Correct and Create
Principle 10 - Personalize
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| Reengineering princples |
Streamline
To streamline the process to minimize waste, remove valueless complexities, obliterate unnecessary obsolete activities, and consolidate similar activities.
Lose Wait
Squeeze out waiting time in process links to create value
E.g. Flagstar Bank (MI, USA) which Redesign time-sequential activities to be executed concurrently.
Orchestrate
Let the swiftest and most able enterprise execute
E.g. UPS which Insource a process back into the enterprise
Mass Customize
Flex the process for any time, any place, any way
E.g. like DELL, enable dynamic customization of product offerings
Synchronize
Synchronize the physical and virtual parts of the process
E.g. like CVS corporation, create common process platforms for physical and electronic processes
Digitize and Propagate
Capture information digitally at the source and propagate it throughout the process.
E.g. Microsoft, make the process as paperless as possible as early as you can
Vitrify
Provide glass-like visibility through fresher and richer information about process status.
Sensitive
Fit the process with vigilant sensors and feedback loops that can prompt action.
Analyze and Synthesize
Augment the interactive analysis and synthesis capabilities around a process to generate value.
Connect, Correct and Create
Grow intelligently reusable knowledge around the process through all who touch it.
Personalize
Make the process intimate with the preferences and habits of participants.
E.g. Amazon.com, enable personalization in the website.
