Week 6 - Basics of BPR(2)

Source / Reference:
1) Grant and Mergen Leavitt 1996
2) Business Process Reengineering: Its Past, Present, and Future J. Adebayo

 Subject:
How does BPR evolved?

 Response:

In the recent years, new technologies and main changes have brought many opportunities to the business in order to raise their competitiveness and improve their business processes. IT has been introduced in various business strategies to automate and speed up processes, enable a more effective creation and sharing of knowledge, capture and coordinate physical information and etc., these can probably improve business processes and minimize the operation cost and time. Below is the conceptual framework introduced by Leavitt.

Since IT has introduced into business proves, that means all other factors need to be changed in order to cope with information technology.

From the entrance of information technology, BPR has begun to evolve according the following processes.

First of all, to improve the quality of product and processes within businesses, total quality management (TQM) is needed. It is an integrative philosophy to shorten the response time and provide superior quality of services to the customers. IT begins to take part in the business processes that lead to the first wave of BPR i.e. IT based BP redesign.

In the first wave of BPR, all the processes are based on IT and they use top down approach to run their businesses. Once the first wave of BPR is mellowed, second wave of BPR begins. It consists of three stages, the first one is time-based competition, the second one is web enabled business and the last one is knowledge management.  

So the major question is when do we choose to use different type if BPR? The only solution is by having business process management.

It is a popular management technique that includes methods & tools to support design, analysis, implementation, management & optimization of operational business processes. (Kettinger et al. 1997). It can help companies to manage incremental process change and suggest ideas for current business situation so that companies can decide whether they accept the ideas to improve their businesses.